The role of a Quality Management System in Operations Management
质量管理体系在运营管理中的作用
【讲座时间】2025年10月20日18:30
【讲座地点】大连理工大学经济管理学院B211
【主讲嘉宾】
Peter Munro
在汽车行业拥有超过48年的从业经验的质量管理专家。他持有制造管理与技术研究生文凭。曾在罗孚集团任职17年，期间于1994年参与本田合资车型的投产项目，并于1998年担任新揽胜（宝马时期）车型的质量经理。在江森自控座椅系统和达纳汽车转向系统公司积累了供应商端的工作经验。2000年-2009年担任劳斯莱斯（宝马-英国）质量与投产总监，2009年-2011年转任德国宝马摩托车项目质量总监，后调入宝马采购部门担任中国区供应商遴选项目负责人。2013-2020年担任沈阳华晨宝马铁西工厂质量总监。过去五年一直兼职担任质量管理顾问。
Peter is a retired quality management professional with over 48 years of experience in the automotive industry. He holds a Post Graduate Diploma in Manufacturing Management and Technology. He spent 17 years at Rover Group, where he contributed to the joint venture vehicle launch with Honda in 1994 and later served as Quality Manager for the new Range Rover (BMW) in 1998. He also gained supplier-side experience with Johnson Controls Seating and Dana Automotive Power Steering.From 2000 to 2009, Peter served as Head of Quality & Launch at Rolls-Royce (BMW-UK). He then became Head of Project Quality at BMW Motorrad in Germany (2009–2011) before moving to BMW’s Purchasing Department as Project Leader for supplier selection in China. In 2013, he was appointed Quality Director of BMW Plant Tiexi, Shenyang, a role he held for six years until 2020. For the last five years, he has worked part-time as a Quality Management Consultant.
【讲座摘要】
本次讲座将系统阐述现代质量与卓越绩效管理体系，为企业高效管理提供核心方法论。讲座首先解析质量管理体系（QMS）的定义，阐述其在提升运营效率、增强客户满意度和推动持续改进方面的战略价值。随后将重点解读国际公认的ISO9001:2015标准，详细剖析其核心条款与基本原则。为拓展战略视野，还将探讨EFQM卓越模型这一实现可持续卓越发展的综合框架，并深入分析高绩效组织独特的经营哲学与核心原则。特别设置互动问答与小组讨论环节，将帮助学生将这些理论框架与实际商业挑战及领导力场景深度融合。
This lecture offers a comprehensive overview of modern quality and excellence frameworks essential for effective organizational management. We will begin by defining a Quality Management System (QMS), outlining its strategic benefits in driving efficiency, customer satisfaction, and continuous improvement. Our focus will then shift to the internationally recognized ISO 9001:2015 standard, where we will break down its key clauses and principles. To provide a broader strategic perspective, we will explore the EFQM Excellence Model as a holistic framework for achieving sustainable excellence. The discussion will extend to the underlying philosophies and core principles that distinguish high-performing organizations. The session will culminate in an interactive Q&A and group discussion, providing a valuable opportunity to connect these concepts to real-world business challenges and leadership contexts.
【扫码报名】
